The Mediation Process

How mediation works

Mediation is a unique method of conflict resolution in which everyone is a winner

Stage 1
You get in touch with us and tell us about your problem. (If you are already in contact with another organisation about it, such as the police, the council or your landlord, you could ask them to do this for you.) You can email or telephone us leaving a message for our Co-ordinator who will get back to you as soon as possible. If the Co-ordinator thinks we can help you he or she will assign two mediators to work on your case.

Stage 2
One of your assigned mediators will contact you and arrange to meet with you, probably at your home, or elsewhere if you prefer. At this meeting the two mediators will listen carefully while you tell them about the problems you have been having. Everything you say will be treated in the strictest confidence. The mediators will then meet with your neighbour and listen to their account of the situation, also in confidence.

Stage 3
If both you and your neighbour agree, the mediators will arrange for you both to attend another meeting with the mediators at a neutral venue, locally to you. The mediators will set ground rules which everyone is required to agree to. They include confidentiality and a ban on abusive behaviour, but the most important one is that each of you is required to listen without interrupting while the other speaks for a few minutes. This is followed by a discussion which usually leads to an agreement on a way forward, which can be written down if you wish. Throughout, the mediators guide and support you.

Mediation takes place in a safe, structured environment, allowing frank, rational and free flowing discussion


Why Choose Mediation? Still Unsure? Before you say no . . . Let us help you today